Legal
How we handle the audio you upload, the videos we generate, and the account data that keeps Castalore running.
Castalore turns a voice recording into an illustrated video. To do that we have to handle the audio you give us, the transcript and illustrations we generate from it, and the basic account details that let you sign in and pay. This policy explains what we collect, why, and the control you have over it.
It applies to the Castalore website, app, and related services (together, the "Service"). By using the Service, you agree to the practices described here.
We rely on your consent, our contract with you, and our legitimate interest in operating a safe and reliable Service as the legal bases for this processing.
Creating a video means passing your audio and transcript through automated systems including trusted third-party AI providers for transcription and image generation. We only send what is needed to produce your video.
We do not use your private uploads or generated videos to train public or general-purpose AI models. Your recordings are yours. We process them to deliver your result, not to build a model on top of your voice or story.
Where we work with AI sub-processors, we use providers that contractually agree not to retain your content for their own training. A current list of sub-processors is available on request.
We keep your projects, uploads, and generated videos for as long as your account is active so you can return to them. You can delete any individual video at any time, which removes it and its source audio from active storage.
When you close your account, we delete or anonymize your personal data within 30 days, except where we must retain limited records (for example, billing records) to meet legal obligations. Backups are purged on a rolling schedule.
Depending on where you live, you may have the right to:
You can manage most of this directly from your dashboard, or email us at notify@castalore.com and we'll help. We won't charge you for exercising these rights or treat you differently for doing so.
We protect your data with encryption in transit (TLS) and at rest, access controls that limit who on our team can see your content, and regular reviews of our infrastructure. No system is perfectly secure, but we work hard to keep yours safe and will notify you promptly if a breach ever affects your data.
Castalore operates globally, so your data may be processed in countries other than your own. Where we transfer data across borders, we use recognized safeguards such as Standard Contractual Clauses to ensure it stays protected to the standard described here.
Castalore is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us information, contact us and we will delete it.
We may update this policy as the Service evolves. When we make material changes, we'll update the date above and, where appropriate, notify you by email or in the app. Continuing to use Castalore after a change means you accept the revised policy.
Questions about your privacy, or want to exercise one of your rights? Reach us at notify@castalore.com or through our contact page. We read every message.